From time to time people feel compelled to let us know how appreciative they feel of our work. Such is the difference between our personal service and workmanship compared with the average shop that it comes as something of a pleasant surprise.
We are always happy to hear from our customers reassuring us that we are doing things right. We would like to hear from all of our clients... so feel free to tell us what your thoughts are on our work and service. We appreciate any constructive comments.
What our customers have to say about us
Dear Mountaineering Design people - Thankyou!
In early April I was desperately looking for a good second hand sleeping bag to take on a trek to Nepal Everest Base Camp/Kala Pathar. I had decided a new one was out of the question as having already spent so much on the trek itself and on other bits and pieces to take, I was left pretty short of cash. I saw your advert in one of the outdoor magazines and finally bought a new Half Dome 1000 from you just over a week before leaving the UK.
I was considering a shorter bag (being only 5'2") but a member of your staff explained that a standard bag was probably better for various reasons including the fact that I could always stuff my clothes and event boots into the bottom of the bag. I always feel I can trust a company that tells me I don't need a more expensive product!!
The bag Kept me snug and warm throughout the colder days of the trek - the coldest temperature we registered was -15° and I know I would still have been warm had it been colder. I followed your advice and kept clothes at the foot of the bag - kept my feet warm as well as keeping clothes warm. Infact my camera ended up there too - to prevent the batteries getting too cold.
All in all I was delighted with the bag, it was excellent value for money and I believe it compared very favourably with bags taken by other members of the group who had paid considerably more. I was also impressed with your fast delivery and friendly advice and i'll happily recommend your company to anyone who asks me about down sleeping bags.
J. Davies - Southport
Just a note to say how pleased I am with my regenerated sleeping bag. It really is like new and beyond my wildest expectations. Thank you also for the speed of service!
J. Roberts - Huddersfield
Thank you for a fantastic job to my ancient but much loved HH bag
P. Curtis - London
I recently received one of your Half Dome sleeping bags. I am writing to let you know how pleased I am with your service and product
I am leaving for the Himalayas in the near future and have every confidence in the quality of the bag.
A. Wright - Cornwall
Never a cold moment in my upgraded RAB 900 which became 'MD' RAB 1100. Well Done!
Summitted on Mt Foraker on 17 May.
W. Manreas - Talkeetna (at time of posting card)
Thanks for returning my cleaned and refurbished sleeping bag. I was very pleased with the result which greatly exceeded my expectations of what would be possible.
M. Pavier - Bristol
I just received back a re-vamped and re-stuffed sleeping bag... and it is WONDERFUL.
I shall certainly be telling my friends about you, but also wanted to let you know how excited and pleased I am with my new (but still my) sleeping bag. Ecologically, socially and economically a terrific solution to my sad-coolish sleeping bag problem.
Prof J. Bebbington - Aberdeen
I just received back my renovated Karrimor sleeping bag - 20 years old this year and looking as good as ever it did. I am delighted. Thank you very much indeed. Also, thank you for keeping me informed as to the date of despatch and the carrier. This was extremely helpful and much appreciated.
S. Hyem-Hunter - Cornwall
This is a belated 'thank you' for mending our sleeping bag which was sent to you in september. Thank you very much for your kind assistance
J. Alexander - Angus